1. General Refund Rule
All purchases of digital entitlements on Partner Hub, including Main Account Activation subscriptions, Verification Badge subscriptions, and Per-Conversation Chat Passes processed securely via Razorpay and PayPal (Awaan Vlog), grant immediate digital access upon payment confirmation. Please create an account or log in to view available subscription plans for your account.
No refunds are provided except where a refund is required by applicable law or explicitly approved by Partner Hub.
2. Subscription Cancellation vs. Refunds
You can cancel future recurring renewals at any time from your Subscription Settings or Verification Center. Cancelling a subscription stops future recurring billing via Razorpay or PayPal and allows you to continue using your active entitlement until the exact expiry date shown on your dashboard; it does not retroactively refund the current billing cycle.
3. Duplicate Charges or Technical Gateway Errors
If a technical error results in a duplicate charge for the same order or subscription cycle on Razorpay or PayPal, please contact our billing desk within 7 days with your Razorpay Payment ID, PayPal Transaction/Subscription ID, or Receipt Number. Verified duplicate gateway charges will be reviewed and resolved promptly.
4. Companion-to-Companion Payments (0% Platform Fee)
Partner Hub charges a 0% platform fee on companion outings and does not process, collect, or hold payments between companions and members for offline or social outings. Consequently, Partner Hub cannot issue refunds for any off-platform UPI, cash, card, or bank transfer made directly between users.
5. Billing Support Contact
For billing inquiries regarding a Razorpay or PayPal transaction, email support@partner.awaan.blog or open a ticket in the Support Desk.